Shipping & Returns.
A thoughtful shopping experience, from checkout to delivery.
Explore guidance on shipping, returns and order support.
Shipping.
Delivery options depend on your destination and the items in your order. Please review the shipping cost and estimated timeframe displayed at checkout before completing your purchase.
- Delivery destinations
- Available destinations are determined by the options offered at checkout. Please contact us for any destination not listed.
- Order preparation
- Preparation times may vary depending on item availability and order requirements. Please contact our team for order-specific information.
- Delivery estimates
- Estimated delivery times, where available, are shown with the shipping option offered for your destination. Carrier schedules and customs processing may affect arrival.
- Shipping costs
- Applicable shipping charges are presented during checkout before you place an order.
- Duties & taxes
- Depending on the destination and shipping terms, customs duties, import taxes or local handling charges may apply. Check the checkout information or contact our team before ordering.
- Tracking
- Where tracking is available, the relevant delivery information will be provided for your order. Contact us if you need assistance locating a shipment.
Before your parcel leaves.
Please check your delivery address and contact details carefully. If you need to change an address or cancel an order, contact us promptly. Availability of changes depends on the order’s dispatch status.
Delivery enquiries.
If tracking is delayed, a parcel appears damaged, or an item is missing, contact our team with your order reference and relevant photographs where available. Keep the packaging while the issue is reviewed.
Returns.
If an item is not right for you, please contact our team with your order details before sending it back. Return arrangements depend on your purchase and location. Nothing in this guide limits your rights under applicable consumer protection law.
- Return request period
- Please contact our team with your order details to confirm the return procedure and any applicable time limits. Your statutory rights remain unaffected.
- Return shipping costs
- Return shipping arrangements and any applicable charges depend on the reason for return and your location. We will explain these before arranging the return.
- Return destination
- Do not send a parcel to an unconfirmed address. Contact our team to receive the appropriate return instructions and destination.
Preparing a return.
- Keep the item clean and protect it during repacking.
- Include any original tags, accessories and packaging you still have.
- Include your order reference so the parcel can be matched to your request.
- Follow the return instructions provided and retain proof of shipment.
Before dispatching a return, please confirm any applicable item-condition requirements with our team. Nothing here limits mandatory consumer rights.
Request.
Send your order reference, item details and reason for return to our team.
Prepare.
Review the instructions and securely package the item for its return journey.
Send.
Use the confirmed return method and keep your parcel tracking reference.
Refunds & exchanges.
Refund and exchange options depend on the order, the reason for the request and applicable law. Our team can help you understand the available next steps without making you rely on an unconfirmed return address or process.
- Refund processing
- Once a return or refund request has been reviewed, our team will explain the processing steps and expected timing, subject to applicable legal requirements.
- Payment destination
- The refund method will be confirmed based on the original transaction, the payment service used and any applicable legal requirements.
- Original delivery charges
- Whether original delivery charges are refundable depends on the reason for return and the laws applicable to the purchase.
- Size & colour exchanges
- Please contact us to check availability of another size or colour and whether an exchange or a new order is appropriate.
Incorrect or faulty items.
Please contact us with your order reference and a description of the issue. Photographs can help us assess the situation. We will advise on the appropriate remedy under the rights applicable to your purchase.
Business orders.
Wholesale, sample, private-label and custom development projects can involve different production and delivery arrangements. The accepted quotation and project agreement should specify the relevant terms.
- Production milestones and estimated dispatch dates.
- Delivery destination, freight method and agreed trade terms.
- Sample approval and product specifications.
- Inspection, claims and remedies for non-conforming goods.
- Cancellation and return arrangements for customised orders.
Please refer to your agreement or contact our team for project-specific information.
A few questions.
How can I check whether you deliver to my address?
Review the available destinations at checkout. If your destination is unavailable or you are arranging a commercial shipment, contact our team before placing the order.
Can I change my delivery address?
Contact us promptly with your order reference and corrected address. Once a parcel has been dispatched, changes may depend on the carrier and delivery route.
My tracking says delivered, but I have not received my parcel.
Check the delivery details and any nominated safe place, reception desk or household recipient. If you still cannot locate the parcel, contact us so the delivery can be investigated.
Can I return a customised item?
Customised and commercial orders require a review of the agreed terms and any applicable consumer rights. Please contact us with the relevant order or project reference.
What should I include when contacting you?
Your order reference, the email used for purchase, the item name and a brief description of the request. For delivery or product issues, relevant photographs may also help.
For order or return enquiries, email marketing@voguespring.com, call 13691092155, or use our Contact page. Please include your order reference where available. You can also explore our FAQs for product and account guidance.