About this policy
This Privacy Policy describes how information is handled when you visit the VogueSpring website, browse products, use available shopping and account features, or contact us about an order, product or business opportunity.
It covers website visitors, customers and people who submit retail, wholesale or customisation enquiries. For details about cookies and similar technologies, please also read our Cookie Policy.
Who is responsible
VogueSpring is the brand presented on this website. The legal name, registered address and country of establishment of the responsible business will be added once confirmed.
For questions about how we handle personal information or to submit a privacy request, contact us at marketing@voguespring.com, call 13691092155, or use our Contact page.
Information we collect
Information you provide
- Enquiries: your name, email address, country or region, optional telephone number and the content of your message.
- Business enquiries: company name, estimated quantity and any project information you choose to share. Business contact details may identify an individual and are covered by this policy.
- Shopping and accounts: account details, billing and delivery addresses, items ordered, order history, payment status and information needed to provide customer service, where these features are enabled.
- Optional features: subscription preferences, reviews or comments and other information you submit, if these features are available.
Information from your visit
Technical information may include your IP address, browser and device type, pages requested, timestamps and session identifiers. Cookies and similar technologies may support shopping sessions, preferences and other enabled functions. The exact information collected depends on the services configured on this site.
Please do not include passwords, full payment-card details or unnecessary sensitive personal information in an enquiry.
How information is used
| Activity | Purpose |
|---|---|
| Shopping & accounts | Process orders, arrange delivery, manage accounts and provide order-related support. |
| Personal enquiries | Respond to questions about products, sizing, care and existing purchases. |
| Business enquiries | Assess requirements, discuss quotations, samples and potential partnerships, and manage business correspondence. |
| Website operation | Maintain services, troubleshoot problems and help detect misuse or fraud. |
| Legal administration | Keep necessary transaction records and address legal obligations, disputes or requests. |
| Optional communications | Send subscribed updates or use optional analytics and advertising tools only as described in the applicable notice and choices. |
Legal grounds for processing
Where applicable law requires a legal basis, processing may be necessary to perform a contract or take steps you request before entering one, comply with legal obligations, pursue legitimate interests subject to your rights, or act on your consent.
Examples include fulfilling an order, responding to an enquiry and maintaining website security. Optional marketing and tracking require the appropriate basis and choices under the law applicable to you. Consent can be withdrawn without affecting the lawfulness of earlier processing.
Shopping, payments & accounts
Our website uses WordPress and WooCommerce for available shopping, account and order-management functionality. Customer and order records are generally maintained in the WordPress/WooCommerce database within the website’s hosting environment; WooCommerce does not mean that those records are automatically stored on WooCommerce’s own servers.
The precise storage structure depends on the site's configuration, including whether WooCommerce High-Performance Order Storage (HPOS) is enabled, and on any active extensions. Data submitted through contact forms may be stored separately by the website’s form software or sent through its email services.
Payment availability and the information handled by a payment service depend on the payment methods actually enabled at checkout. Relevant payment-provider details will be included after those arrangements are confirmed.
Who may receive information
Depending on the services used, information may be processed by website hosting and maintenance providers, payment providers, shipping companies, email or form-delivery services, and other providers needed to operate the site or respond to enquiries.
The actual organisations involved depend on the integrations enabled for this website and will be identified or further described after verification. Google Analytics 4 and Google Tag Manager are planned for future implementation and are not presented as active recipients at the date of this revision.
Information may also be disclosed where required by law, to resolve a dispute, or to protect the legitimate interests and security of the website, subject to applicable legal requirements. We do not describe advertising-data sharing as an active practice.
Cookies & similar technologies
Website functions such as a shopping cart, account access, security and remembered preferences may use cookies or similar technologies. The specific technologies depend on the features currently active on this website.
VogueSpring plans to add Google Analytics 4 (GA4) for website measurement, with Google Tag Manager (GTM) used to manage tags. These tools are planned, not described here as currently active. This policy will be updated when installation and configuration have been verified, including any consent requirements applicable to our visitors.
We do not currently plan to deploy advertising-tracking or remarketing tags. Please see our Cookie Policy for further information about cookies, analytics and your choices.
Communications & preferences
Order confirmations, customer-service replies and responses to enquiries are service communications rather than promotional newsletters.
If VogueSpring introduces optional email marketing or subscriptions, the relevant form or message will explain the purpose and how to unsubscribe. The specific marketing provider and subscription practices will be disclosed if and when that service is enabled.
How long information is kept
Customer and order information held through WooCommerce, along with associated account information, is retained according to the website's settings, operational needs and any applicable record-keeping obligations. WooCommerce does not impose one universal retention period for every merchant.
Form enquiries, customer-support correspondence, technical logs and backups may follow different schedules. We will publish more specific retention periods or criteria once our operational retention settings have been reviewed and confirmed.
International processing
Information processed through our website may be stored or accessed in the country where our hosting services operate and, where relevant, in other locations used by payment, delivery, email or technical service providers.
The website's hosting-data location and any relevant international transfer arrangements will be confirmed before the final policy is approved. Where applicable law requires safeguards for transfers, the appropriate measures will be assessed and described.
Your privacy rights
Depending on your location and the applicable law, you may be entitled to request access to or a copy of your information, correction, deletion, restriction of processing or portability. You may also have rights to object to certain processing, withdraw consent, or opt out of particular uses or disclosures.
Contact us through the Contact page with a description of your request. Identity may need to be verified using proportionate information. Some requests are subject to exceptions, including records that must be retained by law.
You may also have the right to complain to the appropriate data protection authority. Where local law requires specific contact details, response periods, appeal procedures or regional disclosures, those should appear in the final policy.
Security & external content
The safeguards used to protect personal information should reflect the nature of the information and the risks involved. No website or transmission method can guarantee absolute security.
External links, embedded media and externally hosted assets may involve third parties receiving technical request information. Their privacy practices are governed by their own notices.
Children’s information
VogueSpring presents outerwear and fashion information for a general audience. We do not intend this website to be a service directed specifically to children.
If you believe a child has provided personal information to us, please contact us through our Contact page so that the matter can be reviewed in accordance with applicable law.
Updates & contact
We may revise this Privacy Policy as our services, technologies or legal requirements evolve. The “Last updated” date above reflects this version.
In particular, we intend to review and update the policy before Google Analytics 4 is activated through Google Tag Manager, and after our legal entity, contact, payment, hosting and retention details have been confirmed. For policy or personal-data enquiries, email marketing@voguespring.com, call 13691092155, or visit our Contact page.